Frequently Asked Questions
Earning and Redeeming Rewards Points
What are eligible net purchases?
Rewards points are earned on eligible net purchases only. Net purchases include all purchases minus any credits posted to the account for returns during the billing cycle.
How can a cardmember redeem points?
A cardmember can call the Rewards Center at 1-888-229-8864 or go online to the Rewards Center at www.myaccountaccess.com. Online, the cardmember will click the “Browse rewards” link to begin redeeming points.
How may a cardmember purchase reward points?
A cardmember may purchase points at a rate of $0.03 per point. There is a 500 point purchase minimum, points can only be purchased in increments of 100, and there is an annual cap of 20,000 purchased points. A cardmember must use their Rewards card when purchasing points. Points can be purchased by calling the Rewards Center at 1-888-229-8864 or through the online Rewards Center at www.myaccountaccess.com.
How long will points remain in a cardmember's account?
Any points earned will remain in the cardmember’s account for five years to the end of the quarter in which they are earned. When points are redeemed, the earliest earned points are used first.
If a cardmember closes a rewards account, can points still be redeemed?
No. A cardmember’s account must be open and in good standing in order for rewards points to be redeemed.
The creditor and issuer of these Cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc., Mastercard International Incorporated, and American Express. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. American Express is a federally registered service mark of American Express.
